Refund Policy

Effective Date:1/12/2024
Last Updated: 1/12/2024

At Andromedsdiary, customer satisfaction is our priority. As a dropshipping print-on-demand service, each product is custom-made and shipped directly from our suppliers. While we strive to deliver high-quality products, certain conditions apply to refunds and returns due to the nature of our business.

1. Refund Eligibility

Refunds are only available in the following cases:

  • Damaged or Defective Items: If your product arrives damaged, defective, or with a printing error.
  • Incorrect Item Received: If the wrong product, size, or design is delivered.
  • Lost or Missing Orders: If your order is confirmed as lost by the shipping carrier.

2. Non-Refundable Cases

We cannot issue refunds for:

  • Change of Mind: Custom-made products are non-returnable due to personal preference.
  • Incorrect Order Information: Orders placed with incorrect sizes, colors, or addresses.
  • Minor Variations: Slight differences in color or placement may occur due to the printing process.
  • Late Delivery: Delays caused by shipping carriers or customs clearance are beyond our control.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us: Email us at admin@andromedsdiary.com within 30 days of receiving your order.
  2. Provide Evidence: Include your order number, a description of the issue, and photos showing the problem (if applicable).
  3. Wait for Review: We will review your request within 5 business days and notify you of our decision.

4. Return Process

  • If your refund request is approved, we may require the item to be returned.
  • You will receive a return shipping label and instructions on how to send the item back.

Note: Unauthorized returns or items sent without approval will not be processed.

5. Refund Processing

  • Approved refunds will be issued to your original payment method within 10 business days of confirmation.
  • Processing times may vary depending on your bank or payment provider.
  • If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at admin@andromedsdiary.com.

6. Exchanges

We do not offer direct exchanges due to the custom nature of our products. If you wish to replace an item, you must:

  1. Request a return for the existing item (if eligible).
  2. Place a new order for the replacement item.

7. International Returns

For customers outside the USA:

  • Shipping times for returns may vary.
  • Return shipping costs may not be covered unless the issue is due to a defect or mistake on our part.

8. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at admin@andromedsdiary.com with evidence (e.g., clear photos of the damaged product and packaging).
  • We will either issue a refund or send a replacement at no additional cost.

9. Questions

If you have any questions about this Refund Policy, please contact us:

Thank you for choosing Andromedsdiary! Your satisfaction is important to us.

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